Shipping Info

Shipping is free* in the lower 48 United States for most orders. Please see details below regarding the shipping of porcelain and ceramic boxes.(DUE TO COVID-19 AND INCLEMENT WEATHER, DELIVERY TIMES BY THIRD PARTY SHIPPING COMPANIES ARE TAKING LONGER THAN USUAL AND COULD TAKE 7-9 BUSINESS DAYS.)

If you are shipping to AK, HI, PR, U.S. Virgin Islands or a remote location, such as a military base or an island accessible only by air or ferry, we will calculate the shipping after the order is processed online. You can also call us ahead at 1-833-TILE-CLB (845-3252) and our sales reps will help you process the order with the respective shipping adjustment. 

International Shipping:

We offer shipping quotes to Canada at this time. Please enter your address at checkout to calculate the shipping rates and import fees for your order.

*Porcelain & Ceramic Boxes and Over 16" Tile*:

For boxes of porcelain & ceramic tiles AND/OR tiles that are longer than 16" on one side, there will be a $159 flat rate shipping charge applied. The shipping fee will be waived if the order total is over $499. 

In case something arrives broken, please:

Note it with the delivery driver/person. We strongly recommend inspecting the delivery before you sign off with the courier.

Visit our Damages Policy for instructions on how to easily file a claim so that we can take care of your replacement tile. Do not submit a return.

Returns:

Please see our Returns Policy for shipping information after delivery is completed.

Cancellations:

Please let us know as soon as possible if you need to make any changes to your order.
Once your order has shipped, it cannot be edited or canceled.

If you decide to cancel or edit your order, you should immediately notify us via email. Please note, if you wish to cancel an order that has been processed but not shipped yet, a 15% restocking fee will be deducted from your refund.

PLEASE DO NOT REFUSE A SHIPMENT -

In the event a shipment is refused, the order will incur additional shipping charges that the customer will be responsible for paying. Refused shipments are subject to return shipping costs and 15% restocking fee.  

If there is damage to a pallet, please note it on the shipping documents and follow the steps in our Damages Policy.

Lead Time for Express Shipments:

Cutoff time for Express shipments to ship same day is 12:00 pm PST. *Due to COVID-19, Express deliveries are not guaranteed. Please see FedEx Service Updates for more information.