In-stock orders typically ship within 72 hours of your order date! Please allow 1-2 business days for processing.
Shipping is free* in the lower 48 United States for qualifying orders! Please see details below regarding the shipping rates for porcelain and ceramic boxes. (DUE TO COVID-19, DELIVERY TIMES BY THIRD PARTY SHIPPING COMPANIES ARE TAKING LONGER THAN USUAL AND COULD TAKE 7-9 BUSINESS DAYS.)
If you are shipping to AK, HI, PR, U.S. Virgin Islands or a remote location, such as a military base or an island accessible only by air or ferry, we will calculate the shipping after the order is processed online. You can also call us ahead at 1-833-TILE-CLB (845-3252) and our sales reps will help you process the order with the respective shipping adjustment.
For boxes of porcelain & ceramic tiles AND/OR tiles that are longer than 16" on one side, there is a $159 flat rate shipping charge. The shipping fee is waived if the order total is over $999.
If your order contains multiple parcels, there is a chance that you will receive your shipment on different days. Due to the high volume of shipments, parcels from the same shipment may not always make it onto the same delivery truck.
Please track your order with the master tracking number as it will display the number of parcels that were shipped and the delivery dates expected for each one.
There is a maximum order quantity of 2 samples of the same tile over the lifetime of a customer’s account. If you need more than 2 samples of the same tile, please reach out to our customer service team for assistance. If you are a trade professional such as a builder, real estate agent, etc. that needs samples for multiple projects, please join our Platinum Pro Lounge trade program.
*In case something arrives broken, please:
Note it with the delivery driver/person. We strongly recommend inspecting the delivery before you sign off with the courier.
Visit our Damages Policy for instructions on how to easily file a claim so that we can take care of your replacement tile. Do not submit a return. You must notify us within 72 hours of delivery if there are damages, otherwise we cannot accept your claim. If your order shipped to a job site, you are responsible for making sure the shipment is inspected within this time frame.
Damages During Installation:
If the tile is damaged during installation or installed incorrectly by the customer or customer’s installer, Tile Club is not responsible for returns, exchanges, or refunds of any kind.
If the tile arrived damaged during shipping, it is the customer’s responsibility to notify Tile Club before installation and file a claim. If the damaged tiles were still used during installation, Tile Club is not responsible for returns, exchanges, or refunds of any kind as a damage claim should have been filed prior to installation. Installation of material constitutes acceptance. View our Damages Policy.
If your order shipped on a pallet, you should expect a call from a freight company to schedule a delivery appointment. Failure to schedule an appointment with the freight company within 24 hours may result in additional fees (storage, re-delivery, etc.)
If you miss your scheduled delivery appointment, the freight company will assess an additional fee which you will be responsible for.
Residential Freight Delivery Considerations:
1 Street access must be at least 10 feet wide.
2 There should be a clear and unobstructed path to the delivery location.
All deliveries are curbside ONLY.
If the freight truck driver is not able to drive and backup directly to the unloading area at the delivery location, for example there is a security gate they need to stop at before entering, then this location is considered as “Secured/Limited Access.” The freight carrier will charge an added fee in addition to the standard freight rate. This accessorial is frequently needed for government and military facilities. If you aren’t sure if it applies to your location please contact customer service for more information.
If your order is backordered, please expect the materials to be shipped as early as possible. Estimated delivery dates may be earlier than expected. Refusing an early shipment could result in storage and/or return delivery fees.
We offer shipping quotes to Canada at this time. Please enter your address at checkout to calculate the shipping rates and import fees for your order.
Please see our Returns Policy for shipping information after delivery is completed.
Please let us know as soon as possible if you need to make any changes to your order. Once your order has shipped, it cannot be edited or canceled.
If you decide to cancel or edit your order, you should immediately notify us via email.
Please note, if you wish to cancel an order that has been processed but not packed yet, a 5% cancellation fee will be deducted from your refund. If order was packed and ready for shipment, a 15% restocking fee applies.
PLEASE DO NOT REFUSE A SHIPMENT -
In the event a shipment is refused, the order will incur additional shipping charges that the customer will be responsible for paying. Refused shipments are subject to return shipping costs and 15% restocking fee.
If there is damage to a pallet, please note it on the shipping documents and follow the steps in our Damages Policy.
Cutoff time for Express shipments to ship same day is 12:00 pm PST. *Due to COVID-19, Express deliveries are not guaranteed. FedEx, UPS, and other third-party carriers suspend any promises of a money-back guarantee for express shipments. Please see FedEx Service Updates for more information.
Once an order is placed with Shop Pay, payment details cannot be altered by Tile Club. Please contact Shop Pay for assistance: https://help.shop.app/hc/en-us