Shipping is free in the lower 48 states. Yes, absolutely free! You pay for the tile or samples, and we pick up the delivery tab. Please allow 3-7 business days for delivery. (DUE TO COVID-19, DELIVERY TIMES ARE LONGER THAN USUAL AND COULD TAKE 6-8 BUSINESS DAYS.)
If you are shipping to AK, HI, PR, U.S. Virgin Islands or a remote location, such as a military base or an island accessible only by air or ferry, we will calculate the shipping after the order is processed online. You can also call us ahead at 1-833-TILE-CLB (845-3252) and our sales reps will help you process the order with the respective shipping adjustment.
Porcelain & Ceramic Boxes and Over 16" Tile*:
For porcelain & ceramics boxes and tiles that are longer than 16" on one side, there will be a $119 flat rate shipping charge applied. The shipping fee will be waived if the order total is over $499.
In case something arrives broken, please:
1. Note it with the delivery driver/person. We strongly recommend inspecting the delivery before you sign off with the courier.
2. Take pictures of all tiles that show damage. Please make sure all photos are sent as full-size with high-resolution.
3. Submit a Damaged in Transit (DIT) Form within 72 hours after receiving your order. You can access the form in the Account section after you login. We will get back to you promptly!Returns:
Please see our Returns Policy for shipping information after delivery is completed.
Please let us know as soon as possible if you need to make any changes to your order. Once your order has shipped, it cannot be edited or canceled.
If you decide to cancel or edit your order, you should immediately notify us via email. Please note, if you wish to cancel an order that has been processed but not shipped yet, a 15% restocking fee will be deducted from your refund.
Orders placed after 1 pm PST will ship the next business day.
Cutoff time for express shipments to ship same day is 12:00 pm PST.