Shipping Info

Shipping is free in the lower 48 states. Yes, absolutely free! You pay for the tile or samples, and we pick up the delivery tab. Please allow 3-7 business days for delivery. (DUE TO COVID-19, DELIVERY TIMES ARE LONGER THAN USUAL AND COULD TAKE 6-8 BUSINESS DAYS.)

If you are shipping to AK, HI, PR, U.S. Virgin Islands or a remote location, such as a military base or an island accessible only by air or ferry, we will calculate the shipping after the order is processed online. You can also call us ahead at 1-833-TILE-CLB (845-3252) and our sales reps will help you process the order with the respective shipping adjustment. 

Porcelain Boxes & Over 16" Tile*:

For porcelains and tile that are longer than 16" on one side, there will be a $119 flat rate shipping charge applied. The shipping fee will be waived if the order total is over $499.

In case something arrives broken, please:

1. Note it with the delivery driver/person. We strongly recommend inspecting the delivery before you sign off with the courier.

2. Take pictures.

3. Submit a Damaged in Transit (DIT) Form within 72 hours after receiving your order. You can access the form in the Account section after you login. We will get back to you promptly!

Cancellations:

Please let us know as soon as possible if you need to make any changes to your order.
Once your order has shipped, it cannot be edited or canceled.

Orders placed after 1 pm PST will ship the next business day.

Cutoff time for express shipments to ship same day is 12:00 pm PST.