Need to return something? No problem! We are here to keep you a satisfied customer even if for whatever reason you are not satisfied with a product. We will take your order back within 90 days from the purchase date.
To initiate a Return:
Use this link to create a Return Authorization Request (RAR) and we will send you the Return Merchandise Authorization (RMA) to include with your returned product.
You will need your 4-digit Order Number and the email or phone number associated with the account used to place your order. You can find this information in your Account or in your order confirmation email.
Did your order arrive damaged? DO NOT SUBMIT A RETURN. Visit our Damages Policy page for easy instructions on what to do.
Tile Club Return Policy:
A. You will be charged a 15% restocking fee. This is how we can continue to offer free shipping on our orders.
B. All return shipping charges and arrangements are the sole responsibility of the customer.
C. Closeout sales, Sample orders, and Special Orders are final and non-returnable.
D. All returns must be in the original box and in the new and unused condition. Please pack the return items very well – tile is very fragile. We will not be able to issue credits for any items returned broken, used, or altered in any way.
E. Materials sold by full carton must be returned only by full cartons. No partial cartons will be accepted for a return.
F. A copy of the Return Authorization (RA) must accompany the return for credit to be issued. Important: you have 10 days to ship your return from the date your RA is generated, otherwise the RA will expire.
G. The safest way to send material back is usually the same way as we shipped it to you. If we shipped your order by freight it is because it will break if shipped ground. Field tiles must be returned by freight on a pallet.
H. Once we receive your return, you’ll be issued a refund within 7-10 business days based on the original form of payment.
**Please note that any returns of tile purchased with a discount code (including holiday sales, Black Friday/Cyber Monday, etc) will be refunded less the discount amount and restocking fee.