Need to return your tile? No problem! We are here to keep you a satisfied customer for whatever reason you are not satisfied with your tiles. We will take your order back within 45 days from the delivery date.
Skip to section:
Closeout Tiles, Tile sample swatches, Supplies and Tools (grout, caulk, sealer, cleaner, etc) are not eligible for a return/refund.
You will need your Tile Club Order Number and the email address used to place your order. You can find this information in your Account or in your order confirmation email.
Did your order arrive damaged? DO NOT SUBMIT A RETURN. Visit our Damages Policy page for easy instructions on what to do.
1. Tiles returned in sale-able condition will be refunded the original cost of the tile, minus a 15% restocking fee.
2. All return shipping charges and arrangements are the sole responsibility of the customer.
3. Samples, Supplies and Tools, Closeout sales, Special Orders, and Shipping Charges are final sale and non-returnable/ non-refundable.
4. All returns must be in the original box and in new and unused condition. Please pack the return items very well – tile is very fragile. We will not be able to issue credits for any items returned broken, used, or altered in any way.
5. Materials sold by the box must be returned only by full boxes. Partial boxes will not be accepted for a refund.
6. A copy of the Return Authorization (RA) must be printed out and inside the box with your returned tile, otherwise your return may not be accepted. Important: you have 7 calendar days to ship your return from the date your RA is generated, otherwise the return will expire and will not be refunded.
7. The safest way to send material back is usually the same way as we shipped it to you. If we shipped your order by freight it is because it will break if shipped ground. Field tiles must be returned by freight on a pallet. We highly recommend to insure your return shipment for the total value of the contents. Collect a shipment receipt with the tracking # from the shipping carrier.
8. Once we receive your return and inspect it, you will be issued a refund within 7-10 business days based on the original form of payment. If you do not see the refund on your payment method, please check with your bank or credit card issuer as they may not show refunds on your statement immediately.
Returns on Sale Items
Please note that any returns of tile purchased with a discount code (including holiday sales, Black Friday/Cyber Monday, etc) will be refunded less the discount amount and restocking fee.
If you have any additional questions regarding your returns, you can always email us: email@example.com. You can also shipping info page for details on our shipping policy.
Please let us know as soon as possible if you need to make any changes to your order. Once your order has shipped, it cannot be edited or canceled.
If you decide to cancel or edit your order, you should immediately notify us via email. Please reference your order number in the subject.
Please note, if you wish to cancel an order that has been processed but not packed yet, a 5% cancellation fee will be deducted from your refund. If order was packed and ready for shipment, a 15% restocking fee applies.