Contact Us
We love to hear from our customers.
Hours of operation
Monday-Friday,
8:30 am to 5:00 pm PST
Give us a call
Ask us anything!
We'll respond within 48 hours: support@tileclub.com
Trade customer support
Contact our support team
trade@tileclub.com
Frequently Asked Questions
What is the return policy?
45-Day Return Policy
Need to return your tile? No problem! We are here to keep you a satisfied customer for whatever reason you are not satisfied with your tiles. We will take your order back within 45 days from the delivery date. Read our full policy here.
Are any purchases final sale?
Products that cannot be returned are marked as final sale on the product page.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
