FREQUENTLY ASKED QUESTIONS
Have a question about our company, our tiles, or our policies? We're always happy to help! Our team can be contacted Monday - Friday, 9AM - 6PM Pacific Standard Time. In case you need help outside of those hours or you just want to check, don't miss some of the most frequently asked questions about Tile Club below! If your question wasn't answered, don't hesitate to call, email, or jump on our web chat!
If you're online-only, how do I see your tile in person?
We understand you can only gauge so much from pictures - and that monitor settings can affect the color that you see online. You can order tile samples of all of our designs! Samples are a small piece of tile - usually 4" x 5" - to show the material, color, and finish in person. They're not meant to be installed, but to give you the chance to feel and see the designs in person, and to pair with paint swatches, fixtures, and other finishes as you work on your design! Samples ship free!
If you'd like to see a larger section, you can always order a sheet, piece, or box of tile to see the full pattern or amount of variation. We also offer Lot Photos upon request. Our team will send a picture of the current lot of the tile that is ready to ship - you can see a full sheet or pieces side by side to see the natural level of variance and color in the design.
How Much Tile Do I Need?
Every product page has a Tile Calculator. You can enter the dimensions of the area you are planning to tile to calculate how many square feet you need to cover. The calculator will then determine how many units of the tile (either sheets, boxes, or pieces, depending on how it is sold) you need to cover that area.
*Remember that you need additional coverage to fill in gaps, allow materials to be cut and fitted around outlets, door frames, etc. and other overage. Tile experts always recommend you add an additional 10% to your measurements to make sure you have enough tile for your installation without needing to order more. See additional resources on How to Calculate Square Footage
How do I know I'm getting the best price on tile?
You can always be sure you're getting the best price when you buy from Tile Club! We offer a discount on all tile orders when you sign up for our Free Newsletter! You'll hear about the latest releases, exciting news, and upcoming sales - plus you save on every order - what's not to love?
We offer the best price we can on all of our tiles, from intricate marble mosaics to cost-effective ceramic subway tiles. Some tiles may have a minimal amount to qualify for free shipping because we offer such a competitive price for the tiles. We also offer a Price Match Guarantee if you find the same tiles for less elsewhere!
How much does shipping tile cost?
We offer Free Ground Shipping on nearly all of our orders within the contiguous United States. Some tiles, like our cost-effective ceramic and porcelain tiles, or oversized tiles, have a minimum order amount to qualify for free shipping. All shipments are made through third-party transit companies, such as FedEx, UPS, or freight companies. Samples also ship for free!
If you need rush shipping, you can see the expedited shipping upgrades at checkout and it will calculate the additional shipping charges for faster delivery. We also offer shipping rates to AK, HI, PR, U.S. Virgin Islands as well as international shipping options. Shipping charges as well as customs and import fees will be calculated at checkout.
Where are you located? Do you have multiple locations?
We're based in California! We offer all of our tiles through our online-only shop so you can access the beautiful designs we carry no matter where you are! We don't have a showroom or retail space - we offer tile samples and lot photos so you can preview them in person before you buy!
You can access our five-star customer service and world-class tile selection no matter where you live. We import tiles from all around the world, offering exquisite Italian marble tiles, Spanish ceramic tiles, and so many more. You'll find the best tile selection, prices, and customer service on our online shop!
What if I want to return the tile I bought?
We have a 45-Day Return Policy. Tiles must be unused and in saleable condition when they are received by our team. If returning tiles that are sold by the box, the entire box must be returned. Orders returned within 45 days from the delivery date are eligible for a refund, minus a 15% restocking fee. Return shipping charges are not covered by Tile Club. Closeout tiles, custom orders, and tile samples are not returnable.
What if my tile is damaged when it's delivered?
As much as we try to ensure all tiles are shipped safely, damages can occur in transit. No need to submit a return! We ask that you inspect the tile upon delivery, and immediately notify us of any damages per our Damage Policy. We'll arrange a replacement shipment to make sure you can complete your project, and file a claim with the shipping company.